EK
Eileen K
1 reviews | Active since May 2022
01 Oct 2025, 07:46
Leroy Merlin
I purchased R11 600 worth of goods a week ago and paid for delivery etc. Asked that it be delivered before Wednesday following week as the contractor was coming in to start the work. I was assured that it would be fine. Needless to say, after making many phone calls from Monday to Wednesday - NOTHING! I now have to pay the contractor for a day that he is not working. Still no resolution and no ETA. Leroy Merlin, do you call that "service"???? I can order the goods directly from the manufacturer, just used LM as they were closer - never again!
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Replies (2)
Leroy Merlin South Africa's replyOfficial
01 Oct 2025, 09:17Hi Eileen
Thank you for bringing your concerns to our attention.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
Thank you for bringing your concerns to our attention.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
Leroy Merlin South Africa's reply01 Oct 2025, 09:17
Official
Hi Eileen
Thank you for bringing your concerns to our attention.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
Thank you for bringing your concerns to our attention.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your order and will be in contact with you soonest.
EK
Eileen K's updateReviewer Update
01 Oct 2025, 15:49It has been a full day and STILL no response from Leroy Merlin, Really, this is absolutely disgusting!
Their response says they will be in contact soonest - they omitted to say what month or year. In the meantime, my contractor is costing me money....
Their response says they will be in contact soonest - they omitted to say what month or year. In the meantime, my contractor is costing me money....
EK
Eileen K's update01 Oct 2025, 15:49
Reviewer Update
It has been a full day and STILL no response from Leroy Merlin, Really, this is absolutely disgusting!
Their response says they will be in contact soonest - they omitted to say what month or year. In the meantime, my contractor is costing me money....
Their response says they will be in contact soonest - they omitted to say what month or year. In the meantime, my contractor is costing me money....