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Tricia E

1 reviews | Active since Feb 2018

13 Jan 2021, 10:27

Leroy Merlin

Further to my review in November and the problems we had had my husband John Ellis decided yesterday to give them another chance. PAYGATE again (twice) declined our debit card, even though the bank had sent a confirmation to my phone. This morning I telephoned PAYGATE who informed me that my bank had declined the payment not them. Rang the bank said nothing to do with them they had not declined payment. PAYGATE suggested that I rang Leroy and asked them for EFT information. My husband then rang Leroy's and was told the only thing he could do was to go to the store to order and pay for it then they would deliver. The whole point being that he does not want to make a l to 2 hour trip and visit the store with Covid 19. to ask for a delivery.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply13 Jan 2021, 11:24
Official
Hello Tricia, we are very sorry for the experience. We will be in contact  with you to help through this. #va
TE
Tricia E's update14 Jan 2021, 10:33
Reviewer Update
24 hours latter and still awaiting some contact. My husband also rang them yesterday and still
awaiting a communication from them.