NN
Nhlakanipho N

1 reviews | Active since Mar 2017

08 May 2024, 10:11

**** Leroy Marlin Marketplace Product items - *****sters who help sellers *****l customer money.

I ordered chairs that were clearly advertised as a set on the Leroy marketplace. When I received only one chair, I contacted customer service with proof of the original description. Instead of resolving the issue, they changed the description and refused to admit their mistake.

This feels like a deliberate attempt to deceive customers. I'm stuck with an incomplete order, hefty delivery fees, and no solution offered. It's clear that Leroy marketplace prioritizes protecting their sellers over providing fair customer experiences. Very disappointing.

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply09 May 2024, 16:04
Official
Good day Nhlakanipho  
 
Thank you for reaching out to us.
 
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our market place service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 901143. 
NN
Nhlakanipho N's update17 May 2024, 15:01
Reviewer Update
I am writing to express my disappointment with the lack of resolution regarding my complaint about my online order (Order #). I have sent several emails and made multiple phone calls to inquire about the issue, but unfortunately, haven't received a solution.
While I appreciate the acknowledgement of a listing error, there haven't been any concrete steps taken to address my situation.

I would like to request a swift and satisfactory resolution to this matter. Please outline the proposed solution for my order.

If I don't receive a response with a clear solution. I guess the only solution is to to share my experience on Hello Peter to warn other potential customers about potential issues with online orders at Leroy Merlin, particularly involving marketplace suppliers, until this issue is resolved.