LS
Lois-Mari Swanepoel

1 reviews | Active since Dec 2015

13 Dec 2023, 10:34

LEROY LIERS!!!

WORST!!!!! I bought x2 umbrellas 2 weeks ago. Emailed received saying my order was shipped and would arrive by 9 December. I followed up twice and on the 3rd try I saw on my profile that my order was cancelled. I received NO COMMUNICATION RE this - not via phone nor email. I spoke to a lady in the help centre and he confirmed that it has indeed been cancelled DAYS EARLIER without warning by the manager at the Fourways branch due to no stock and that my refund would only reflect in 7 - 10 working days, making it impossible for me to purchase umbrellas elsewhere before my holiday guests arrive at my guest house. WORST SERVICE - NEVER BUYING ANYTHING FROM THEM AGAIN AND I WILL BE POSTING THIS REVIEW EVERYWHERE I CAN!!!!!!!!

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply14 Dec 2023, 10:31
Official
Good day Lois-Mari

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our service was less than satisfactory. We value our customers and exceptional service is always our priority.