Leroy Boksburg has poor service

I love Leroy items; I enjoy shopping there. My favorite organized and most productive shops are Greenstone and Fourways. My issue is Leroy Boksburg. Their service level is so poor. Several times I would order items online. 1). It takes too long to collect an order that was ordered online, I've been to this shop to collect items ordered online for more than 10 times, it took minimum 30 minutes, sometimes up to 45 minutes. In the past 7 days alone, this is what I experienced at Boksburg: 1- I bought a floor light online. A wrong color was loaded. I had bought matt black, only to realize I was actually given a silver one when I opened the box at home. 2- I bought tiles inside the shop. When I got to collection point. I waited and waited and after ~25 minutes I was told they don't have the tiles in stock. 3- Last night I bought a different SKU of tiles, of course it shows available in store. I sent my brother to collect the tiles for me this morning. He calls telling me they don't have stock. This I have experienced so many times whereby items show available online and only when I am there to collect, I am told you don't have stock. One time the employee told me some guys do not update inventories on the system that's why you have this issue. You guys need to sort this out. It is so frustrating to take my time driving to the store, rushing to use the material, only to come back home empty needing to make plan B. I actually told my sister that there's a possibility that my brother will not find the tiles and Walla, I was correct. I can no longer buy anything online that shows availability in Boksburg, it's a waste of time.