Le Roy Merlin online delivery service and IT assistance for Payflex

Online delivery service's very poor as I specifically went to a store to request delivery on a Friday since I work and I took leave on that day, yet I called more than 5 times, spent more than an hour at the store, then got a confirmation from the courier service that they had obt picked up my item at 15h10 but still never hit delivery in that day, resulting that I had to pick up the item my self, which cost me fuel and the person who was going to install the geyser which I had bought, also took a days leave, plus myself and my son and couldn't do so. No one returned my call as promised to do so, but only escalated it on their side. I reported this to the branch head of department and even though we were inconvenienced, not even a voucher offered for the inconvenience, but only an apology by the person. Your courier service should be done away with and rather transport offered by each branch and should be available Mon to Fri. Secondly I wanted to use it Payflex system for another purchase but from the 26th f April until the 3rd of May, even though reported to the IT person at your Little Falls branch who promised to contact me within a half an hour, has neither called or emailed me todate, making me even more disappointed in the service of Leroy Merlin.