Lack of service and respect for customers

From the best to the worst. Thats what happened to you. I have constantly supported the Leroy Merlin Little Falls store for over a year now. Going there 4 to 5 times a month for material and tools. And I have seen your service decline to a point where I won't support you anymore if this continues. Twice in the last few months have I entered your building yard and there is not a single person to assist. I have to walk around and beg someone to help me. I once even resorted to loading my own supplies and then asking the lady at the front desk to ring my items up because nobody wnated to help me even after asking all around for help. You have a supposedly convenient system whereby people get assisted and quoted whilst items gets loaded and then go and pay, yet your system does not work because of terrible staff with even worse attitudes. The system only works if you have staff who actually implement it. Your staff is rude beyond measure and unhelpful to the point where I almost feel unwelcome in your store. Almost like me being there supporting you and buying items from you is a burden to your staff. And the other day a staff member inside your store looked me straight in the face whilst I waited for him to help me, turned around, and walked away whilst on his phone. This after waiting 5minutes for him to finish with another customer since he was the only visible employee and that whole section of the store. I granted Leroy Merlin little falls the opportunity to improve service by speaking to the store manager about these exact issues about 2 weeks ago but nothing seems to have changed. Your staff is never present to help customers, incredibly rude and when they actually help you they don't know what they are doing and they are still unhelpful. If me being in your store and buying thousands and thousands of rands of things from you is such a burden then I will gladly take my business elsewhere where the staff have even a shred of decency and respect for customers.