1 reviews | Active since Nov 2021
LACK OF SERVICE
Good afternoon Leroy Merlin. I have placed a layby from you on the 27/08/2021. It's has been 3 weeks that I have been waiting for delivery and each time I call to follow up I get told to hold on the line for 10 minutes as they need to check with the relevant department. Week 1 - I was told that delivery will take place before Friday. Week 2- I was told that they have a delay at stores and it will be delivered before Friday. Week 3 - The consultation will call me back and I am still waiting.
1. When you cannot resolve an issue is it protocol to inform the customer that it will be delivered on Friday? 2. Why tell me you going to call me back and never stick to it? 3. How long do I still have to wait to have the goods I ordered delivered evens after it's been paid off? Please keep in mind that I too have a job and I need to ensure that there is someone at home to collect the goods this is the reason why I call to find out what the exact date and time will be for delivery.
I am very disappointed in the LACK OF SERVICE I have received from YOUR company.
We trust that you are well
So sorry to hear about your bad experience, we'll continue to follow up on the order to ensure that you receive it as advised by the department manager had avised you. We do apologize for the inconvenience
We trust that you are well
So sorry to hear about your bad experience, we'll continue to follow up on the order to ensure that you receive it as advised by the department manager had avised you. We do apologize for the inconvenience
Today I received my order and I have a few missing pieces to assemble thr product I have purchased from you.
When calling the shop and informing them I am told that I need to come to one of the branches and query it their.
So this is what happens when you resolve my query in a hurry.
You deliver the product and I need to drive to your shop to resolve the fact that the manufacturer didn't pack all the parts in the packing.
And so the LACK OF SERVICE continues....
Today I received my order and I have a few missing pieces to assemble thr product I have purchased from you.
When calling the shop and informing them I am told that I need to come to one of the branches and query it their.
So this is what happens when you resolve my query in a hurry.
You deliver the product and I need to drive to your shop to resolve the fact that the manufacturer didn't pack all the parts in the packing.
And so the LACK OF SERVICE continues....
We humbly do apologize on what has occurred we will be contacting you shortly to make the necessary arrangements.
We humbly do apologize on what has occurred we will be contacting you shortly to make the necessary arrangements.