Lack of professionalism nor compassion

I am so sick and tired of Leroy Merlin Little Falls lack of professionalism nor customer service,not to even mention compassion Every time I place an order online stock will be there but at the back of my mind I would know that after a day or 2 I will be contacted to be told that the item is out of stock and just want to refund you,no apology nothing This time am standing my ground,Leroy Merlin is going to deliver my full order.If they gave it to their friends they will make a plan. By end of this week my item will be found and in transit to be delivered to my house. I wont let this rest until this issue is resolved I will even take to social media