Lack of delivery/communication/general service

R9000 order was placed online. There were different suppliers for the 2 items purchased. The one item arrived on time with absolutely no issues.

The second item had a delivery date of the 26th of July. On the afternoon of the 26th, I made a call to LM to find out where my order was and the person on the line (who was very friendly) informed me that the order was still in store and had not left. She said she would contact me within a few minutes after contacting the store to find out what the issue was.

Waited till the morning of the 27th which was 15 ours later and still no call.

Contacted them again only to find out that the store dispatching did not have the quantity required, the order is late and the best they can do is refund us in 7 to 10 business fays for the outstanding quantity and only deliver by the 29th. There was absolutely no communication from anyone regarding the issue. The late delivery means I need to find a new contractor for the job because the current one is leaving today and cannot come back for a few months as he has a large project starting.

Thank you for the dismal service Leroy Merlin. You have cost me money I didn't need to spend, could not deliver what you said you could, when you said you would and I truly hope nobody else gets this type of service.