Lack of customer service and respect.

I'd give no stars if it was possible!!

Im quite disappointed with Leroy Merlin and the customer service they've shown us.. After succesfully placing our original order MORE THAN 2 weeks ago, then getting told a day before delivery that the loungers we ordered are out of stock. I have been constantly trying to reorder the loungers in a different colour.

My problem is, when we originally placed our order we received a 10% discount, when they canceled our order. They didn't even offer if we'd be interested in the loungers in a different colour, now we struggling to get hold of someone that can assist us with getting that 10% discount that we got the first time so we can order the alternative loungers.

I've been put on hold and been connected and then told that AV IT will be in contact with me. I've been waiting every since and no one can give me an answer or even resolve this issue. I am sending this email as I was PROMISED yesterday by your manager at Lorey Merlin that he would make sure that I received the 10% discount and that this issue would be attended to and resolve by LATEST 10am THIS MORNING.

I am extremely disappointed as I have now been on HOLD to Lorey Merlin for 20 mins now since I phoned in to speak to the manger to enquire why he didn't follow through with his promise yesterday.

I am utterly shocked at the custom service that you all at Lorey Merlin has shown me and the disrespect you continue to treat me as a custom with.