Keeps delivering the same wrong product

Poor quality and service. Long story short, I ordered several products online. One product arrived opened, handled, placed back in a different direction and stapled up "like new" (?). I reached out to Leroy Merlin support, which is an utterly frustrating and slow process in itself, and eventually managed to get the product collected for exchange. Over a week goes by and they finally deliver again - the same defective product I returned! It has been another week and still battling to get them to collect AGAIN. Honestly, there is absolutely zero quality in service. I have a second poor review that will follow this soon.