KP
Kevin P

1 reviews | Active since May 2016

30 Nov 2022, 22:42

KC Parkin

I paid from ecoslim line water tanks on the 12/10/2022, after waiting so long for my order to come, I get a phone call from the Fourways branch nearly a month later, to inform me that there is only grey tanks available. I thought I don’t want to wait any longer than I’ve already waited, let me take these. On collecting the tanks looked second hand, no plastic around them like the other tanks, I even asked for a less damage one than the ones I was given, because I was informed there was no other tanks available. After filling in the email sent to me from Leroy Merlin, (How was your in store experience) telling them how terrible my experience was !. I get a copy and past response “visit us again to see the improvement made based on your Feedback”. Please don’t even bother sending worthless customer surveys when you do nothing about Terrible experience in your stores.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply01 Dec 2022, 11:21
Official
 Dear Kevin, 

Please accept my apology on behalf of our company.
I am sorry to learn that your experience with receiving your order was less than satisfactory. We value our customers and exceptional service is always our priority. 
Please be advised that we are following up on the matter and we will revert to you.