TVDL
Terence Van Der Linden
1 reviews | Active since Jul 2009
30 Jan 2023, 06:02
Just shocking service
This is now the 4th time I am reporting the company: Everytime I write a report there is a comment that they will get back to me but they never do. I purchased batteries in September for loadshedding and 1 battrey has already gone dead. I have sent e-mail after e-mails and I just dont get a reply answer nothing. This is shocking service. Never again will I support this company again and I will make sure that none of my friends etc will support then either. Just shocking service. I suppose they are waiting for the guarantee to expire before they answer.
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Leroy Merlin South Africa's replyOfficial
31 Jan 2023, 17:38 Dear Terence,
We sincerely apologize for any inconvenience you may have experienced with the purchase your batteries.
At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Kindly note that we are following up on this matter and you will be provided with feedback.
We sincerely apologize for any inconvenience you may have experienced with the purchase your batteries.
At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Kindly note that we are following up on this matter and you will be provided with feedback.
Leroy Merlin South Africa's reply31 Jan 2023, 17:38
Official
Dear Terence,
We sincerely apologize for any inconvenience you may have experienced with the purchase your batteries.
At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Kindly note that we are following up on this matter and you will be provided with feedback.
We sincerely apologize for any inconvenience you may have experienced with the purchase your batteries.
At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Kindly note that we are following up on this matter and you will be provided with feedback.