It seems you never get the goods you order.

Item: Leroy Merlin South Africa
Rating: 1
Author: Paul C

Well what a horrible experience. We paid for a 1kva inverter on line for my elderly parents a 600w inverter arrived which was not new. It has been over a month now & still no joy, they promised to call back & no one does. When I told them to refund me they said they will send the courier to collect the inverter but did not confirm they would give the money back. All I want is the correct goods I orded.

Helpful (0)

Replies (2)

Leroy Merlin South Africa's replyOfficial

27 Sept 2023, 15:20

Good day Paul

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please note that we will be in direct contact with you.

Leroy Merlin South Africa's reply27 Sept 2023, 15:20

Official

Paul C's updateReviewer Update

29 Sept 2023, 07:22

So they contacted me & told me they have to collect the incorrect inverter before they can deliver the correct one,which they did on Wednesday & promised to deliver by Tuesday next week. We get an email this morning telling us they don't have stock so do we want our money back but it is advertised on line at a higher price. I would be very careful dealing with this company it's very frustrating.

Paul C's update29 Sept 2023, 07:22

Reviewer Update