It seems Leroy Merlin is simply not interested in protecting or assisting its customers!

**It seems as though Leroy Merlin is simply NOT interested in its customers once they have your money!**

I ordered a **BEIGE couch**, exactly as pictured in the listing. What was delivered to me was a **GREY couch**. Not only is this NOT the colour I ordered, it does not match my home or aesthetic at all. I also did not receive the small cushions that are clearly advertised with the couch.

I immediately raised the issue, and what followed was a week of ********** service from the seller. Every day there was another excuse about delivering the correct couch.

When the seller eventually arrived with a "replacement", I couldn't believe it. Instead of bringing the couch I actually ordered in the correct colour, he brought a **COMPLETELY DIFFERENT COUCH!** Different design, different fabric, completely different look, basically an ugly office style couch that looked nothing like what I purchased.

How is this acceptable business practice?

And mind you, **the original listing is STILL LIVE with absolutely no change to the pictures or description.** It still clearly advertises a beige couch, despite me receiving a grey one.

What is even more shocking is Leroy Merlin's complete lack of involvement. Nobody contacted me to ask for evidence, photos, screenshots of the listing or even proof of what the seller delivered. Nobody followed up to find out whether the matter had actually been resolved. The case was simply closed days later.

So now I'm essentially **stuck with a grey couch I DID NOT ORDER and that doesn't go with my home**, because Leroy Merlin apparently allows its sellers to do as they please while the customer is left to deal with the consequences.

If you allow third party sellers to trade on your platform, then surely YOU have a responsibility to make sure they deliver what they advertise and to step in when they don't.

I should not be forced to keep an item that is **not what I ordered**, simply because Leroy Merlin chooses not to get involved.

Absolutely unacceptable.