Interior Designers/Contractors/Anyone DONT bother!!

It’s unfortunate that in order to write on this company we need to give them a star.

I won’t ever support this poorly run company. I have been a supporter for some years but it seems in the past few years from customer service and client facing teams everything has failed.

On 2 December:

- I ordered a shower door and mirror. - Their invoice noted items will be ready for delivery on 7/12/2023. - I took time off work to wait for the items and NOTHING arrived. - I called their poorly run customer care line and was told my item is scheduled for the 20th of December. The customer call agent said they will escalate this, they didn’t. - I then go to the FOURWAYS branch and man called Tshepo proceeded to tell me that he warned me and it’s my fault. He never said anything to me he just put the items on a paper and said I should go pay. - Since Tshepo felt arrogant enough to not assist us, we called for the manager because we need information on our order. Tshepo still arrogant didn’t even apologise. - We were then informed that the items are actually available and should have been delivered - The manager and another person (since Tshepo decided to not care) said they will organise that items be delivered Tuesday 12 December. - 12 December I take time off work waiting for LeRoy Merlin to deliver on its promise, they didn’t as usual. - I call their poorly run customer care line on AGAIN to query about my order Brenton Visagie proceeds to tell me that my order will ONLY be available from 17 Dec and be delivered on 20 December. Then proceeds to close the class as revolved. - The call center and client facing team ALL say different things, yet it’s ONE company. You make a phone call and they say they logged a task, nothing gets logged, you just wasted your airtime. You speak to managers you given empty promises, yet when it’s time to pay they quick to ask for your loyalty member card. I will take my loyalty somewhere else.

Second mess from LeRoy Merlin: - I wanted to purchase a white cabinet and basin that’s on sale on the floor. - I then get told the basins are sold out in FOURWAYS but there’s many online. - The lady tells me the SKU number, I get online and try purchase it….SOLD OUT. - I then drive my car to go query at the FOURWAYS branch about the basin I get told to drive to Little Falls because they can’t (be bothered) to help me.

We have supported this company for years decorating multiple homes but this year all quality has dropped in this company. From poor customer care to arrogant client facing team. Anything you touch in store is SOLD OUT, website lags for long you can’t even search anything. Items on floor are sold out and discontinued but are kept on the floor, maybe for customers to smell it and not buy.

I won’t be supporting this poorly run company, I’ll keep to TileAfrica, Italtile and CTM. Thanks for ruining my projects and my December.