ST
Stuart T
1 reviews | Active since Jul 2020
05 Jul 2020, 17:20
Insufficient staff and poor product training
I visited Leroy Merlin on Saturday, searching for a shower tray. This is a 26 km round trip for me. Lots of people milling around waiting for service. Once I was served, the person who served me said they don't supply a totally free standing shower tray, I subsequently left. I later found out that this is not correct and returned on Sunday to purchase. I was also looking at a Makita sander, the attendant saw me, but never bothered to come and see me, so I left and you didn't make a sale.
Service and product knowledge does not appear to be any better than Builders.
All up, a dissapointing experience
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Replies (1)0
Replies (1)Leroy Merlin South Africa's replyOfficial
06 Jul 2020, 10:40Hi Stuart, we are so sorry about this. We have sent this off to the teams to delve deeper into. We thank you for the feedback as it helps to understand where we are lacking in. Keep well during these trying times. #va
Leroy Merlin South Africa's reply06 Jul 2020, 10:40
Official
Hi Stuart, we are so sorry about this. We have sent this off to the teams to delve deeper into. We thank you for the feedback as it helps to understand where we are lacking in. Keep well during these trying times. #va
