NM
Nomaxabiso M
1 reviews | Active since Jan 2021
27 Jan 2021, 18:16
Incorrect stock online and no response on emails and call centre agents:
I am very dissapointed at the Leroy Merlin South Africa service. I bought products online which showed that they were many on stock on the 9th of January 2021 and waited for the 10days service delivery & it's the 27th of January I have not received the products. I called 3 times and everytime the call centre tells me they will check. Upon checking, the products are not available. I've asked when I will receive them and was told yesterday and they didn't arrive. I have sent them numerous emails no response asking for a refund. I'm still waiting and no response. Clearly they are not great interms of online purchase. I'm very annoyed as I am waiting for a response.
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Replies (3)
Leroy Merlin South Africa's replyOfficial
28 Jan 2021, 15:40Hello Nomaxiabiso, we are very sorry about this situation. We will be in contactt with you. #va
Leroy Merlin South Africa's reply28 Jan 2021, 15:40
Official
Hello Nomaxiabiso, we are very sorry about this situation. We will be in contactt with you. #va
NM
Nomaxabiso M's updateReviewer Update
31 Jan 2021, 12:18Till today, I'm still waiting for a feedback at Leroy Merlin. I'm not sure how long it takes to give one a refund if/when goods are not available. It's really disgusting when shops have received the customer's money and now they take their time or delay to respond.
NM
Nomaxabiso M's update31 Jan 2021, 12:18
Reviewer Update
Till today, I'm still waiting for a feedback at Leroy Merlin. I'm not sure how long it takes to give one a refund if/when goods are not available. It's really disgusting when shops have received the customer's money and now they take their time or delay to respond.
NM
Nomaxabiso M's updateReviewer Update
04 Feb 2021, 11:06Leroy Merylin eventually got hold of me yesterday indicated that they do not have stock for some of the items I purchased and have processed my refund. I appreciate the call as I wanted a response from them whether favourable or not. I'm set to receive the refund between 7-10days. I'm willing to wait for the process and thank you Vicky for calling me and apologising on behalf of the Group. She was very caring and sympathetic.
NM
Nomaxabiso M's update04 Feb 2021, 11:06
Reviewer Update
Leroy Merylin eventually got hold of me yesterday indicated that they do not have stock for some of the items I purchased and have processed my refund. I appreciate the call as I wanted a response from them whether favourable or not. I'm set to receive the refund between 7-10days. I'm willing to wait for the process and thank you Vicky for calling me and apologising on behalf of the Group. She was very caring and sympathetic.