YL
Yuvek L
1 reviews | Active since Aug 2015
27 Nov 2020, 12:25
Incorrect advertising and poor service
Saw a security gate on your site on promo, tried to purchase it and the price reverted to normal each time I added to cart. Sent an email to customer care and called the call center, only to be told that it was on special but it isn't anymore + you had system issues, therefore I cannot get the item at the advertised price.
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Leroy Merlin South Africa's replyOfficial
03 Dec 2020, 12:23Hello Yuvek, we are very very sorry for the experience. We encountered many glitched, bugs and crashes during the build up to Black Friday. We have been using the feedback to improve the systems, it will take time for sure. We are by no means perfect, and improvement is always needed. We are very very sorry about this. #va
Leroy Merlin South Africa's reply03 Dec 2020, 12:23
Official
Hello Yuvek, we are very very sorry for the experience. We encountered many glitched, bugs and crashes during the build up to Black Friday. We have been using the feedback to improve the systems, it will take time for sure. We are by no means perfect, and improvement is always needed. We are very very sorry about this. #va