Incompetence, poor service / Leroy Merlin

Fwd: Your order ***-A has just been shipped. I bought an item online. The item was delivered to a 3rd party not me. Instead of refund my account, Leroy doesn’t an investigate with their delivery contractor “Fastway”. The driver is on leave. Deliver agreement was Brocken when I as a client didn’t receive ordered item. I didn’t sign for it and I cancelled the order prior to delivery to avoid all of this. Worse customer service ever.