I'm done with Leroy Merlin

I placed a crane delivery order first thing on Monday morning. The delivery guy at Little Falls said that he'd try to get it delivered yesterday, and that he'd call me Monday before noon to confirm. He never called, and there is still no sign of this delivery. I called your call centre, and after 11 minutes of being put on hold, I am now making peace with the fact that I have been forgotten.

I am immensely frustrated by the poor service I've been receiving from LM in the past year. Everything that set you apart from rivals is absolutely disintegrating, and it is simply no pleasure working with you any longer. Your Whatsapp line is the most useless thing I have seen in my life, with queries being closed without being resolved over and over again. On the phone, you just put people on hold and then apparently go home (regardless of how much this has cost me in airtime). Your e-mails have an extremely slow turn around. No one takes pride in anything they do, no one has any knowledge about the products they sell at LM.

My next orders will go elsewhere, because this is just NOT ok. You have officially turned me from a loyal client who referred EVERYONE to you, to an ex-customer who would rather to to Builder's Warehouse - yes, the USELESS builder's Warehouse - than ever doing business with you again.