Ignore Leroy Merlin if your are in construction industry

Poor management at Leroy Merlin Little Falls. Delivery take several days (5 business days), back orders take weeks (2,5 weeks), weeks to get quote from kitchen section (2 weeks), collections took 35 min for them ti bring 3 items I already waited for weeks.

Staff let me come back to the store on several occasions as they expect items and then AGAIN it is not there.

Communication on orders non-existing.

It is clear they don’t have a proper management and communication protocol.

Also one cannot call to speak in person with staff at store but manage via call centre not at the store.

Whoever the store manager must be fired in my opinion as there is no control at all of any processes ( orders, deliveries, refunds, back orders)