I will never get back to Leroy Merlin on-line!

Don't order on-line it's a chaotic process as the site is really badly designed and it is very hard to understand the categories but this is not the worst it's the chaos around delivery. I ordered 3 items and only one was delivered. When calling the help line (of course no one is able to directly track the order or provide any info) it has to be 'escalated' and the promise of we will get back to you - which never happens. So the frustration builds as one never gets to speak to the same person twice and you have to detail the entire story each time and the response is the same each time - 'we will get back to you' ! Well all I can say is that I will never get back to Leroy Merlin on-line!