I think this company needs to be investigated URGENTLY!!! Carte blanche and radio 702 - let's find out what is going on here?

Absolutely shocked with the service #LeroyMerlin South Africa: Bought (paid) an inverter online R19,499.00 on the 13 March '23 - delivery order says 17 March '23. I even called to check that it will be delivered, gave them a second cell number to call before delivery. At 2pm on the 17th no delivery. I called AGAIN, only to be informed that there is no stock! No one ever called me to tell me this, yet you were happy to take my money? Shocking serve! I am awaiting a refund from you ASAP. Really poor serves. First time buyer, definitely the last.