Hellopeter
Share Your Experience
NM
Neren M

1 reviews | Active since Jan 2013

24 Sept 2021, 09:09

I purchased timber on 15/09/2021, order 099225

I purchased timber on 15/09/2021, order 099225. Delivery promised in the morning of 23/09/2021. I took time from work to accept delivery. Once receives, was to go to office. My carpenter was here to check the timber and make an early start. I called the store 4 times to confirm. Each time a different consultant promised that goods left the store, on its way but will call back. No goods, no call received as yet. Due to their incompetence, I had to take a day's leave and pay my carpenter R400 for the day. This is ridiculous. If I purchased elsewhere, delivery would have been done timeously.

0
Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply24 Sept 2021, 09:48
Official
Hey Neren,

I trust that you are well

We do apologize for the bad experience, we'll look into the matter and we'll revert back with feedback 
NM
Neren M's update28 Sept 2021, 07:41
Reviewer Update
I went to the store on Sunday around 10:15 as promised to Vusi and Sibongile, no delivery by 10 am, I will take a refund. I met with Tyson and Obri, who were disappointed to hear of my plight with your company. The goods that I bought were transported between Leroy and its transport Co, but not to its destination.. What was the point in this?
Tyson learned of the false promises since last Thursday and had my timber delivered by Obri at 12:00, as he promised. Thanks Tyson and Obri.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply28 Sept 2021, 10:32
Official
Hey Neren,

We trust that you are well

We do apologize for the break-in communication but we are glad to hear that you have received your order, we'll definitely pass through the compliments to Aubrey and Tyson. We'll continue to strive to improve on our systems and procedures to ensure that our customers have a good overall shopping experience with us

Do enjoy the rest of your day