CS
Chantyl S

1 reviews | Active since Dec 2018

09 Feb 2023, 19:30

I cannot complete an online order for delivery and no-one at Leroy Merlin bothers to reply to my e-mails

Hi there

PLEASE CAN YOU HELP ME... I have emailed: *** and nobody has rep**** I have emailed: *** and no one has rep**** I have emailed: *** and no reply I have emailed: *** and guess what - no body has rep****

I am so disappointed in not having anyone reply to me.

Your website won't let me checkout and pay for my order R8012.75 that I need delivered.

It says "error processing request" when I click on PROCEED TO CHECKOUT ...

So then I tried clicking on View and Edit cart and it says "some of the products in your shopping cart are not available for delivery in your area, please edit your cart" ... But it doesn't show me which items are causing this problem.

Please advise?

Thank you.

Kind regards Chantyl Smith ***

0
Replies (6)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Feb 2023, 08:43
Official
Good day 
Thank you for taking the time to leave us a review and we do apologies for the delay caused in regard to your query. Please kindly be advised that we shall give you a call back shortly to assist with your shopping cart. 
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Feb 2023, 08:46
Official

Good day Chantyl

 

I trust you are well and thank you for contacting us. 

 

Please kindly send me the products in your cart so that I can assist you accordingly. 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Feb 2023, 09:19
Official

 

Please kindly remove the following item in your cart due to no stock

 

Ladder multipurpose WONDER LADDER 6 step A-frame & 12 straight aluminium 

 

The below items are also affecting the order due to the fact that they are sold by Cashbuild Cape Town so they do not deliver in Johanneburg

 

Eureka Nail Masonry Fluted Flat Head 25x28mm Quantity:100g

Eureka Nail Roof & Bonded Washer 66x120mm Quantity:50

 

Please kindly revert back to me and advise if the order is proccessing after you have removed these item. 

 

 

 

CS
Chantyl S's update10 Feb 2023, 10:34
Reviewer Update
Thank you ... It worked!!!
YAY!!!
Thank You very much for your assistance in solving the problem, I appreciate it.