I bought 2 items online in July from Leroy Merlin Order *** Too date I still have not received them

Item: Leroy Merlin South Africa
Rating: 1
Author: Ricardo T

I bought 2 items online in July from Leroy Merlin Order *** Too date I still have not received them. I have contacted the customer care line 7 times now with operators not helping at all( extremely poor service). I was promised someone will phone me back couple of times but no luck.. Somebody is hiding something and I do not know who it is? I am really exhausted and frustrated by not being helped and consistently having to phone for assistance with this matter.. all I want is my parcel.. ***

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Replies (1)

Leroy Merlin South Africa's replyOfficial

26 Aug 2025, 16:02

Dear Ricardo Tabeliao

Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with our service.

We have escalated your complaint to our dedicated escalations department for urgent review. We are investigating the issue thoroughly and will be in contact with you shortly to provide a resolution

Sincerely,
Leroy Merlin

Leroy Merlin South Africa's reply26 Aug 2025, 16:02

Official

Dear Ricardo Tabeliao

Thank you for bringing this matter to our attention and for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with our service.