I am really disappointed/Bad service

Today was one of my worst experience at Leroy Merlin.I have been going to Leroy Merlin Boksburg for the past couple of months on a regular basis due to my building project and today was just beyond anything else which left me very emotional.

On thr 1 October I order a few cuts of chipboard and I was informed it will be available on the 6th October 2022. The guy that works in the workshop called me on the 2nd October because he just wanted to make sure that I will collect on 2nd October,I told him i might not make it for Thursday due to work by i will diffently collect Saturday morning.

On Saturday 8 October i went to collection for my order,the guy then said its not at collections but he will go to the workshop to collect it,to my surprise he come back and told be that it is not ready I should go there. I went there and was assisted by a young black lady she confirmed that they only started with my order now. I told her I cant wait because I hired a bakkie and still need to go to Kempton Park for another pick up. She then called the duty manager a young white male with reflector jacket could not see his name.He told me that there is nothing he can do but try to deliver it my Monday. I told him that I need the material because the guy doing the installation was booked for the 9th October and he will only be available again in two weeks time,again He said theres nothing he can do,so I asked if I booked the transport service again for the 9 October are they willing to cover the cost of R500 he said no.the offered me a R110 off my invoice cost which i rejected. Then he said "then we can cancel you order" i mean what kind of service is that.

I am really disappointed