KM
Kutloano M

1 reviews | Active since Mar 2017

10 Apr 2026, 23:06

I AM ANGRY TO SAY THE LEAST

If I could give 0 stars I would.

I HAD THE WORST CUSTOMER SERVICE EXPERIENCE.

I placed an order online, paid for delivery on 28 March 2026. Delivery was supposed to take place on 03 Apr 2026. I understand that it was a public holiday. But I would have expected to have my order delivered on 07 Apr 2026, as I received a notification on 06 April 2026 that my order has been picked up from the store, which did not happen.On 08 April 2026 I sent an email, I was told they're following up with the courier, no feedback afterwards. On 09 April 2026 I called and again I was told they are following up, I requested that they call me back, which was never done. Today I made another call to Leroy, consultant made me wait on the line for more than 10 minutes whereby the call ended up cutting and and again no call back.

I WOULD NEVER RECOMMEND ANYONE TO BUY HERE OR IF THEY DO THEY SHOULD RATHER DO SO IN STORE AND PICK THEM UP THEMSELVES.

0
Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply12 Apr 2026, 22:57
Official
Hi kutloano

We sincerely apologize for your experience and the delays with your order, as well as the lack of feedback and call-backs. This is not the level of service we aim to provide, and we understand your frustration. Your concerns have been escalated for urgent attention and will contact you