1 reviews | Active since Dec 2019
I am a paying customer but I still need to jump through hoops to get that what I paid for.
Good day
I purchased a total of R40k of items the past weekend at the Fourways branch. Part of this purchase was 120m skirtings and R17k worth of London grey tiles. On Saturday 01/10/2022 I went and got a quote for all my items required, I told the employee helping me(Jorome) to please have the things ready, I'll come and purchase them on Sunday, 02/10/2022 his response was all good no stress. I get there the Sunday, go straight to flooring department, I hand them the quote and they inform me they don't have stock of my London Grey tiles, note : no sticker was on the tiles stating out of stock and Jorome said all good no stress come tomorrow, this was not mentioned to me the day before on Saturday. I was then told I need to wait, or choose different tiles which I refused to do. Who tells a customer if they want a samsung tv and you dont have one, purchase a different brand. I could not believe my ears, they do not care for the custmoer they hear how upset you get, but still DONT CARE. FYI= Leroy merlin's values are(Closeness, Generosity, spirit of performance, honesty, consistency, respect, simplicity) I have to witnessed one value from them.
Now after purchasing 120m of skirting’s as well only 105.6m arrived, they knew it but did not inform me. so they only had 105.6m of skirtings, but and delivered it without telling me that, I have installed 105.6m of skirtings now, but now i see i dont have 120m of waht I paid for, also the did not have 120m of stock without informing me, but still deliver anyway. I informed Jorome about this but has since then ignored me. Nolo was of no help at all. they can’t tell me when my tiles will arrive or when my skirting are coming, I have work to do at my home and now I have paid for everything but only have 50% of what I purchased has arrived. I called them today, spoke to NOLO, she said she will get back to me in regards to my missing tiles and my missing skirtings within the next 10-min I can expect a call back. it has now been 5 hours and I have had no response from her, the WhatsApp chat to an agent option is also useless, haven't had a response in 6hours time. I need my things, I wont delay my project due to your incompetence. I need my things before Friday, I am done Jumping through hoops for you. FYI= Good luck having a manager/supervisor contact you, they are nowhere to be seen.
I purchased a total of R40k of items the past weekend at the Fourways branch. Part of this purchase was 120m skirtings and R17k worth of London grey tiles. On Saturday 01/10/2022 I went and got a quote for all my items required, I told the employee helping me(Jorome) to please have the things ready, I'll come and purchase them on Sunday, 02/10/2022 his response was all good no stress. I get there the Sunday, go straight to flooring department, I hand them the quote and they inform me they don't have stock of my London Grey tiles, note : no sticker was on the tiles stating out of stock and Jorome said all good no stress come tomorrow, this was not mentioned to me the day before on Saturday. I was then told I need to wait, or choose different tiles which I refused to do. Who tells a customer if they want a samsung tv and you dont have one, purchase a different brand. I could not believe my ears, they do not care for the custmoer they hear how upset you get, but still DONT CARE. FYI= Leroy merlin's values are(Closeness, Generosity, spirit of performance, honesty, consistency, respect, simplicity) I have to witnessed one value from them.
Now after purchasing 120m of skirting’s as well only 105.6m arrived, they knew it but did not inform me. so they only had 105.6m of skirtings, but and delivered it without telling me that, I have installed 105.6m of skirtings now, but now i see i dont have 120m of waht I paid for, also the did not have 120m of stock without informing me, but still deliver anyway. I informed Jorome about this but has since then ignored me. Nolo was of no help at all. they can’t tell me when my tiles will arrive or when my skirting are coming, I have work to do at my home and now I have paid for everything but only have 50% of what I purchased has arrived. I called them today, spoke to NOLO, she said she will get back to me in regards to my missing tiles and my missing skirtings within the next 10-min I can expect a call back. it has now been 5 hours and I have had no response from her, the WhatsApp chat to an agent option is also useless, haven't had a response in 6hours time. I need my things, I wont delay my project due to your incompetence. I need my things before Friday, I am done Jumping through hoops for you.
FYI= Good luck having a manager/supervisor contact you, they are nowhere to be seen.
I purchased a total of R40k of items the past weekend at the Fourways branch. Part of this purchase was 120m skirtings and R17k worth of London grey tiles. On Saturday 01/10/2022 I went and got a quote for all my items required, I told the employee helping me(Jorome) to please have the things ready, I'll come and purchase them on Sunday, 02/10/2022 his response was all good no stress. I get there the Sunday, go straight to flooring department, I hand them the quote and they inform me they don't have stock of my London Grey tiles, note : no sticker was on the tiles stating out of stock and Jorome said all good no stress come tomorrow, this was not mentioned to me the day before on Saturday. I was then told I need to wait, or choose different tiles which I refused to do. Who tells a customer if they want a samsung tv and you dont have one, purchase a different brand. I could not believe my ears, they do not care for the custmoer they hear how upset you get, but still DONT CARE. FYI= Leroy merlin's values are(Closeness, Generosity, spirit of performance, honesty, consistency, respect, simplicity) I have to witnessed one value from them.
Now after purchasing 120m of skirting’s as well only 105.6m arrived, they knew it but did not inform me. so they only had 105.6m of skirtings, but and delivered it without telling me that, I have installed 105.6m of skirtings now, but now i see i dont have 120m of waht I paid for, also the did not have 120m of stock without informing me, but still deliver anyway. I informed Jorome about this but has since then ignored me. Nolo was of no help at all. they can’t tell me when my tiles will arrive or when my skirting are coming, I have work to do at my home and now I have paid for everything but only have 50% of what I purchased has arrived. I called them today, spoke to NOLO, she said she will get back to me in regards to my missing tiles and my missing skirtings within the next 10-min I can expect a call back. it has now been 5 hours and I have had no response from her, the WhatsApp chat to an agent option is also useless, haven't had a response in 6hours time. I need my things, I wont delay my project due to your incompetence. I need my things before Friday, I am done Jumping through hoops for you.
FYI= Good luck having a manager/supervisor contact you, they are nowhere to be seen.