RK
Roxane K
1 reviews | Active since May 2016
26 Oct 2025, 16:28
Horrific customer service, no response or resolution for weeks.
Horrific customer service, no response or resolution for weeks. I placed an order for two items. When they arrived on 6th Oct 2025, one item delivered was incorrect. I contacted Leroy Merlin and requested an exchange for the correct item. I was told "That the supplier will collect". I rep**** to ask what will happen once collected, a refund or exchange, but I have had no reply. Its been 3 weeks and no collection has happened and I've had no reply from Leroy Merlin.
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Leroy Merlin South Africa's replyOfficial
27 Oct 2025, 10:24Hi Roxane
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback. .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback. .
Leroy Merlin South Africa's reply27 Oct 2025, 10:24
Official
Hi Roxane
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback. .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback. .