Horrible service with online purchase!

I purchased tables online on the 30th of November 2023. After 1 day a sales consultant phoned me and told me that there are only 2 floor stock items available. I indicated that I still wanted these two items but that they can refund the difference. It is the 29th of January 2024, my tables were never delivered, I wasn't refunded for the tables that was not in stock and I asked for a full refund on the 12th of January but still haven't received anything yet. After numerous calls and emails my case has been escalated but the case management team are just as bad.