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Penny M

1 reviews | Active since Sept 2020

26 Apr 2023, 19:28

Horrible service ever

On the 11th of April i placed an order at Leroy Merlin Boksburg, after couple days i received an email saying that the blind that i ordered was actually out of stock but there other blinds similar just different colours then i chose another replying to the email that was sent to me, since that day i never had anything from them, i wrote an email still nothing. Then Last week i called and i was told that it will be delivered on the 25th, yesterday i called again and the guy said will call me today and give me feedback, he didn't.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Apr 2023, 09:19
Official
Good morning Penny 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our delivery service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please note that I will directly communicate with you.