BM
Busisiwe M

1 reviews | Active since May 2015

05 Jul 2023, 17:10

Horrible service

Leroy Merlin Boksburg, a nightmare experience. I bought building material and they delivered incomplete stock without communicating that the order was incomplete or advising that they will not be capable of delivering the full order, so that I can purchase the rest of the supplies from another vendor. After numerous phone calls 3 days later I received an email that the outstanding building sand will be only be delivered 5 days later. Why keep my money if you do not have stock or delivery vehicles? My building project have to be delayed by 8 days just because of the horrible service in this store.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply06 Jul 2023, 09:01
Official
Good morning Busisiwe 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our delivery service in the Boksburg branch was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we will be in direct contact with you.