Horrible service

Horrible service. I placed an order on the 8th of January online. After almost a week I received one of the two items I purchased. On the 14th I contacted Leroy Merlin Boksburg about the outstanding order and was told that they have to cancel the order due to nobody having stock and that I will receive a full refund. Unfortunately I received one email about the cancellation, I tried to follow up, and received no response. I called and found out that Leroy hasn't even sent the case to finance yet and that was on the 19th?! Once again my emails have been ignored and I have yet received no refund. Shocking service.