Horrible service

Your location

LEROY MERLIN Boksburg

North Rand Rd, Bartlett AH, Boksburg, 1459

Do-it-yourself shop

Y M

42 points

a minute ago

Went to Leroy Merlin Sunday 13/06/2020. Saw a floor standbys lamp for R2699.00. Looked for a sales person but no one to be found. Eventually found a sales lady to " help" is. This the lightening dept. Asked her a few questions regarding the light fitting but she could not answer any of my questions. I then asked to rather speak with a manager who was no better. Anyway I asked to purchase the lamp but she told me they have no stock but will see which branch has. Edenvale branch had stock. She said they can get it for me at the Boksburg Store which will take two days. A week later I got no feedback and went to the store to inquire. No one then had no idea what I was talking about. Asked for the same manager who took my order. She was no where to be found. Waited 30 mins for her and still a no show. I then left. On Monday I called the customer services. .hahaha. I got the number of the manager. Spoke with him. Explained. He said I should come in and he will sort it out. We had an appointment to meet at 12:30pm-1pm. I arrived there on time. Called him when I was there and he tells me he is in a meeting and can meet me now at 3:30pm. Hello I have a company to run to and also have meetings. This was now on Wednesday the 24/06/2020. Almost two weeks since order I then told him to please get the lamp from the Edenvale branch as they told me they have there. He then had the odessity to tell me "Why don't I rather go fetch it myself". After telling me they would get it for me. I will never ever go back to Leroy Merlin to buy a *****. I would go back to Builders Warehouse This is the worst customer service ..haha...no service. ..I have ever experienced. Seems like R2699.00 is too small an amount for them to worry about. The manager I spoke to whom I think is very unprofessional and unhelpful even though he said he will sort it out is G. Ciosi. Please support local company's rather.

Like

a minute ago

Went to Leroy Merlin Sunday 13/06/2020. Saw a floor standbys lamp for R2699.00. Looked for a sales person but no one to be found. Eventually found a sales lady to " help" is. This the lightening dept. Asked her a few questions regarding the light fitting but she could not answer any of my questions. I then asked to rather speak with a manager who was no better. Anyway I asked to purchase the lamp but she told me they have no stock but will see which branch has. Edenvale branch had stock. She said they can get it for me at the Boksburg Store which will take two days. A week later I got no feedback and went to the store to inquire. No one then had no idea what I was talking about. Asked for the same manager who took my order. She was no where to be found. Waited 30 mins for her and still a no show. I then left. On Monday I called the customer services. .hahaha. I got the number of the manager. Spoke with him. Explained. He said I should come in and he will sort it out. We had an appointment to meet at 12:30pm-1pm. I arrived there on time. Called him when I was there and he tells me he is in a meeting and can meet me now at 3:30pm. Hello I have a company to run to and also have meetings. This was now on Wednesday the 24/06/2020. Almost two weeks since order I then told him to please get the lamp from the Edenvale branch as they told me they have there. He then had the odessity to tell me "Why don't I rather go fetch it myself". After telling me they would get it for me. I will never ever go back to Leroy Merlin to buy a *****. I would go back to Builders Warehouse This is the worst customer service ..haha...no service. ..I have ever experienced. Seems like R2699.00 is too small an amount for them to worry about. The manager I spoke to whom I think is very unprofessional and unhelpful even though he said he will sort it out is G. Ciosi. Please support local company's rather