NL
Nana L
1 reviews | Active since Dec 2021
04 Dec 2021, 15:06
Horrible service
Never have I dealt with such a useless company. Absolutely horrified of the lack of service received. I ordered two frames online over two months ago, when delivered the glass was completely shattered. I alarmed them as soon as I opened the package and after weeks of waiting for them to come collect the order again I have still not received my money back. I keep getting mails saying they have escalated my case to their refunds department, yet nothing is happening. Even if the amount is small I refuse to give up, and will be contacting the relevant ombudsman, lay a dispute with my bank or open a case of theft with the police. Whatever it takes. Absolutely ridiculous.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
05 Dec 2021, 11:36Good day Nana
We humbly apologize on what has occurred , As per our telephonic conversation we will be updating you accordingly tomorrow once feedback has been received from our finance team.
We humbly apologize on what has occurred , As per our telephonic conversation we will be updating you accordingly tomorrow once feedback has been received from our finance team.
Leroy Merlin South Africa's reply05 Dec 2021, 11:36
Official
Good day Nana
We humbly apologize on what has occurred , As per our telephonic conversation we will be updating you accordingly tomorrow once feedback has been received from our finance team.
We humbly apologize on what has occurred , As per our telephonic conversation we will be updating you accordingly tomorrow once feedback has been received from our finance team.
NL
Nana L's updateReviewer Update
06 Dec 2021, 13:42Don’t promise me a call before 9am Monday with an update when you can’t even keep your promise. I am assuming the third escalation to your finance department has still not been attended to even though you promised to have feedback by 9am today. Promises after promises - don’t bother calling me anymore unless it is to confirm that you have sent me a proof of payment for the refund being paid.
NL
Nana L's update06 Dec 2021, 13:42
Reviewer Update
Don’t promise me a call before 9am Monday with an update when you can’t even keep your promise. I am assuming the third escalation to your finance department has still not been attended to even though you promised to have feedback by 9am today. Promises after promises - don’t bother calling me anymore unless it is to confirm that you have sent me a proof of payment for the refund being paid.