NM
Neo M
1 reviews | Active since Feb 2020
05 Feb 2020, 10:51
Horrible online shopping experience!
The online shopping process is entirely misleading! Please advise how my order was sold out when your site shows that you have 4 chairs in stock and at the time of my order 14 chairs were in stock? Now you say my order is on hold but there is no mention of when you will receive stock from your supplier. You don’t answer calls and do not call back when requested to call back! Please advise when stock will be available for shipping or how I can receive a refund for my order.
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Replies (5)0
Replies (5)
Leroy Merlin South Africa's replyOfficial
05 Feb 2020, 10:54Hello Neo, the order was placed on Saturday, please give us a chance to deliver within 3-7 business days. We apologise for the bug in our system that is sending a false status. Your products are being processed . for delivery #va
Leroy Merlin South Africa's reply05 Feb 2020, 10:54
Official
Hello Neo, the order was placed on Saturday, please give us a chance to deliver within 3-7 business days. We apologise for the bug in our system that is sending a false status. Your products are being processed . for delivery #va
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Neo M's updateReviewer Update
05 Feb 2020, 11:11Does this mean that my order is not on hold and that it is being processed for delivery within the 3-7 days timeline?
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Neo M's update05 Feb 2020, 11:11
Reviewer Update
Does this mean that my order is not on hold and that it is being processed for delivery within the 3-7 days timeline?
Leroy Merlin South Africa's replyOfficial
05 Feb 2020, 11:22Yes it does, sorry for the confusion and thank you for your patience.
Leroy Merlin South Africa's reply05 Feb 2020, 11:22
Official
Yes it does, sorry for the confusion and thank you for your patience.
NM
Neo M's updateReviewer Update
05 Feb 2020, 11:43Thega Govender graciously contacted me to explain that an error was made on the status of my order. My order is being shipped for delivery today. Thank you Thega for putting my mind at ease and for the promptness of your response! Great customer service.
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Neo M's update05 Feb 2020, 11:43
Reviewer Update
Thega Govender graciously contacted me to explain that an error was made on the status of my order. My order is being shipped for delivery today. Thank you Thega for putting my mind at ease and for the promptness of your response! Great customer service.
Leroy Merlin South Africa's replyOfficial
05 Feb 2020, 16:47Neo, so did we turn your 1 star into a 5 star rating? :) We are happy now that you are happy, most importantly! #va
Leroy Merlin South Africa's reply05 Feb 2020, 16:47
Official
Neo, so did we turn your 1 star into a 5 star rating? :) We are happy now that you are happy, most importantly! #va