Horrible online service delivery

Absolutely appalling!! Order a gazebo on the 12th of October. The site shows on track will be delivered by the 15th. No gazebo. I emailed them and they stated thay it will be delivered by the 22nd. Over the weekend the site showed status as completed but i never received anything. I emailed them i want a refund and their response was to send an email to the shipper when will it be delivered.

I am not interested in the gazebo anymore i would just like my money back including the delivery fee. I guess i should have paid attention to all the online bad reviews as this seems to be a recurring event.