Horrible Online Service

My email I had sent Leroy in December about an order I placed in October and now in the Middle of January have still not gotten a response, nor a REFUND! I am honestly just fed up at this stage and this is my last resort.

[ I am emailing you with a hefty complaint. I had placed my order [#*** - 204759] online on the 24th of October 2023, almost a month ago.

I had received a call a week later telling me whatever I had ordered was not on stock. So I agreed to wait until you got stock in and placed a special order. 2 weeks in when you said I should have receive my order by then, I phoned (multiple times by the way) and was met with a ' Ohhh we still don't have stock and we would have to specially order it for you and none of the Wearhouses have it'.

Again I agreed to wait. A few days went by and I decided to go to Leroy Merlin (Boksburg) myself to find the cushions that I had ordered. They didn't have it in their usual department but I had found some in the back.

Nevertheless the emails and phone calls had continued between myself and a employee of Leroy Merlin, CLAUDETTE MASOKOTSO from the Fourway branch. We had agreed that due to the fact that you did not have stock and could not eventually specially order, you would send me an alternative to the product I had ordered.

Again I agreed with this and accepted a refund for 2 sets of items (umbrella weights & Outdoor Cushions) that had been discontinued and ' did not have stock ' (even though I found them in store)

On Friday, the 17th of Nov. at around 16:00 I had received my order, but when I opened it, it was NOT what I had agreed to and what I had ordered.

This is really frustrating due to the fact that I can't get my project done without these items.

Only the Wooden posts had arrived, and that too, you had sent me extra 3 that I did not ask for, and charged me for as well, as per the invoice of the refund money.

My 70 by 70 post supports (x3) did not arrive as well as Hexagon Tile Ceramic Porto (x3).

And I have yet been refunded for the cushions and umbrella weight and as of now the extra posts that you sent which I did not order. ]

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After this email was sent I spoke to the manager at the call centre. And we had agreeded to get me a refund as well as a collection of the items that I did not order and refund that as well. However nothing happened after that 45 minute call. Just a waste of time.