Horrible Leroy Merlin

I would actually like to give a Zero rating to them. I went in there on Monday morning, 31st March 2025. I was hoping it would be a quick on especially since i knew what i was looking for.

Firstly, it took a while to get service from an attendant. After about 15mins asking and waiting for help, the attendant finally came and he was pleasant. He attended to me and i proceeded to pay. The pay point had a problem and again it took a while for the supervisor to show up at the pay point. I paid for delivery and hoped to receive my items the next day - Tuesday. Alas not so!!! There were 2 items - doors and paint! 3days later the doors were delivered but no paint! For whatever reason, known to them, Leroy Merlin thought it clever to split up my order into 2 deliveries. Doors separated from the paint (One order). I do not understand why. I received the doors yesterday and indicated that the order was incomplete. I got a call this morning- Day 4, from Leroy Merlin to apologise for poor service with confirmation that the outstanding order will be delivered before close of business today Thursday 3rd April. It is now about 6.20pm and still the order is incomplete. I have had to pay my installer's transport cost 2ce, for wasting his time. Will Leroy Merlin pay back that cost to me? What is it about the order that makes it difficult to fulfil? Why is it that there is no sense of urgency or no desire for excellence?

People out there, please note that service at Leroy Merlin on a Monday morning is shoddy, really sloppy - attendants unavailable and pay points work on a go-slow. I hope Builder's Warehouse will be a better option next time. Further to that, they have no desire to complete deliveries properly, even if you pay for it. I paid and my order is still incomplete on Day 4. So if you go there, go with your own delivery truck.