MA
Michael A
1 reviews | Active since Nov 2020
27 Nov 2020, 12:51
Horrible Experience
Horrible customer service. I cancelled an order due to them stuffing me around and not delivering. This was 9 days ago. Only received feedback today that my refund will be paid 5-7 working days from now. Unacceptable...
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Replies (1)
Leroy Merlin South Africa's replyOfficial
03 Dec 2020, 12:10Hello Michael, we are very sorry about this. You are right, we have made many errors through miscommuncaition and processes. We are doing our best to fix the situation and recover in a better way. It will take some time for our customers to see the improvements as we try to be very people/relationship focus. We are very very sorry once again. #va
Leroy Merlin South Africa's reply03 Dec 2020, 12:10
Official
Hello Michael, we are very sorry about this. You are right, we have made many errors through miscommuncaition and processes. We are doing our best to fix the situation and recover in a better way. It will take some time for our customers to see the improvements as we try to be very people/relationship focus. We are very very sorry once again. #va