1 reviews | Active since Sept 2016
Horrible Customer Service
Place an order ***) on Thursday 14/02/2025, but only realised after when I have made the payment that their courier charges are crazy, as I was charged a courier fee per item I purchased. I phoned the next day to cancel the order ticket ID *** the gentleman assured me that the order has been cancelled. 2 hours later I received shipping details for this order. I was advise not to accept the parcels when the courier delivers which I personally contact the couriers partner that they should return the parcel to the suppliers Leroy uses. From what I know all 3 parcel have been returned to the suppliers. I requested my refund and no one is getting back to me. Winne Mudau was suppose to give me feedback on Thursday which she never did. I called this morning I was told that they have not processed my refund they will get Winne to contact me. I am still waiting her call.
Good day Nano
Thank you for reaching out to us.
We apologize for the bad service and inconvenience caused, Please do note that we are working on your query and further communication will be made soon.
Good day Nano
Thank you for reaching out to us.
We apologize for the bad service and inconvenience caused, Please do note that we are working on your query and further communication will be made soon.
Thank you for your feedback
I received a response from Winne and she said “The seller will credited the other refund on Monday ,We can not process the R9.50 that they refunded”
I do not know why I now have to suffer because I placed my order with Leroy. Why do I now have to wait for your supplier to refund you and only then I can be refunded. Mind you there’s three items, meaning the she only queried this one item, there’s two more the are pending. I should have listened to people who have warned me about ordering stuff online for delivery but then what do you do if the item you want is only available online.
Thank you for your feedback
I received a response from Winne and she said “The seller will credited the other refund on Monday ,We can not process the R9.50 that they refunded”
I do not know why I now have to suffer because I placed my order with Leroy. Why do I now have to wait for your supplier to refund you and only then I can be refunded. Mind you there’s three items, meaning the she only queried this one item, there’s two more the are pending. I should have listened to people who have warned me about ordering stuff online for delivery but then what do you do if the item you want is only available online.
I still haven’t received my refund, honestly this is frustrating, what does one have to do to be refunded?
I still haven’t received my refund, honestly this is frustrating, what does one have to do to be refunded?