SM
Shanel M
1 reviews | Active since May 2017
12 Jun 2023, 18:10
Horrible Customer Service
I purchased an inverter from the Greenstone store and I have had issues with for a long time. I've been in touch with the store and called 7 times. I sent 3 emails and still haven't received any feedback. The inverter was brought into store when it stopped working, under 3 months old and when it was given back to me, "repaired", it came back in worse condition. I have even caused damage to my vehicle carting this heavy thing back and forth to no avail. Worst service I have ever experienced and that too for a very expensive device. Very disappointed!
Helpful (0)
Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
13 Jun 2023, 10:21Good morning Shanel
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our electric department was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our electric department was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in direct contact with you.
Leroy Merlin South Africa's reply13 Jun 2023, 10:21
Official
Good morning Shanel
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our electric department was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our electric department was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in direct contact with you.
SM
Shanel M's updateReviewer Update
13 Jun 2023, 18:50Hello. Please note that I am still waiting for feedback on the above. No one has contacted me.
SM
Shanel M's update13 Jun 2023, 18:50
Reviewer Update
Hello. Please note that I am still waiting for feedback on the above. No one has contacted me.
SM
Shanel M's updateReviewer Update
14 Jun 2023, 15:02Hi. Still awaiting feedback on the above.
SM
Shanel M's update14 Jun 2023, 15:02
Reviewer Update
Hi. Still awaiting feedback on the above.
SM
Shanel M's updateReviewer Update
15 Jun 2023, 13:59Good afternoon. Please note that I have taken the inverter back to the store.
Despite efforts to repair it the 1st time, it has still not worked effectively. I believe that the product could be defective.
I no longer want this product and according to your return policy the product must be unused for it to be returned. I do not see how this makes sense when you have sold me a defective product.
Please advise if I can return it as it has been a waste of money and time. Additionally I am now incurring more costs running up and down to your stores.
Regards
Despite efforts to repair it the 1st time, it has still not worked effectively. I believe that the product could be defective.
I no longer want this product and according to your return policy the product must be unused for it to be returned. I do not see how this makes sense when you have sold me a defective product.
Please advise if I can return it as it has been a waste of money and time. Additionally I am now incurring more costs running up and down to your stores.
Regards
SM
Shanel M's update15 Jun 2023, 13:59
Reviewer Update
Good afternoon. Please note that I have taken the inverter back to the store.
Despite efforts to repair it the 1st time, it has still not worked effectively. I believe that the product could be defective.
I no longer want this product and according to your return policy the product must be unused for it to be returned. I do not see how this makes sense when you have sold me a defective product.
Please advise if I can return it as it has been a waste of money and time. Additionally I am now incurring more costs running up and down to your stores.
Regards
Despite efforts to repair it the 1st time, it has still not worked effectively. I believe that the product could be defective.
I no longer want this product and according to your return policy the product must be unused for it to be returned. I do not see how this makes sense when you have sold me a defective product.
Please advise if I can return it as it has been a waste of money and time. Additionally I am now incurring more costs running up and down to your stores.
Regards