1 reviews | Active since Jul 2016
Horrible Customer Service
Leroy Merlin has the worst customer service and it is an absolute nightmare communicating with them. I bought an inverter from them earlier this year and it stopped working after a few weeks. I asked that they refund me. After nearly two months of communicating about the refund, they sent another inverter to me which I didn’t immediately use as my husband also had an inverter. This second one stopped working after one day of use. I then contacted them asking them to collect their inverter and process a refund as I previously requested. I was informed that my request would be sent to their finance department but then three days later, with no communication, my ticket was closed. When I followed up, they said they would first need to collect the inverter and I asked them to let me know when this will happen, and there’s been no response.
It happened previously that tickets were closed without being resolved. I had to speak to three different people and despite coming to an agreement about a refund, they sent back yet another defective product. Their turnaround times are around two months which is unacceptable.
Hi Erica ,
Hope you are well .
Please note that our Logistic department confirmed that they have booked collection with our couriers and awaiting from them to give a date of collection .
As soon as feedback has been given , I will revert to you .
Hi Erica ,
Hope you are well .
Please note that our Logistic department confirmed that they have booked collection with our couriers and awaiting from them to give a date of collection .
As soon as feedback has been given , I will revert to you .
Good Morning Erica ,
Hope you are well .
Kindly advise if you have received communication from our Couriers regarding collection of your Order ?
Good Morning Erica ,
Hope you are well .
Kindly advise if you have received communication from our Couriers regarding collection of your Order ?
Hi Erica ,
I will follow up with our Logistic department tomorrow morning and will advise .
Hi Erica ,
I will follow up with our Logistic department tomorrow morning and will advise .
Hi Erica ,
Thank you for getting back to me .
I have also communicated with our Logistic department and they confirmed that they are awaiting the couriers to bring the item back to the store so that they can process the refund .
I will keep you updated as soon as feedback has been received .
Hi Erica ,
Thank you for getting back to me .
I have also communicated with our Logistic department and they confirmed that they are awaiting the couriers to bring the item back to the store so that they can process the refund .
I will keep you updated as soon as feedback has been received .
Hi Erica ,
Kindly note that our Logistic department received the order at the store and have sent a refund request to our Finance team to assist .
As soon as it has been finalized , i will keep you posted .
Hi Erica ,
Kindly note that our Logistic department received the order at the store and have sent a refund request to our Finance team to assist .
As soon as it has been finalized , i will keep you posted .
Hi Erica ,
Usually our refund takes 7-10 working days from the day our finance team finalizes the transaction to your bank .
Hi Erica ,
Usually our refund takes 7-10 working days from the day our finance team finalizes the transaction to your bank .
Hi Erica ,
Kindly note that our finance department confirmed that your Refund was processed on the 17/10/2022 .
Hi Erica ,
Kindly note that our finance department confirmed that your Refund was processed on the 17/10/2022 .