Horrible customer service

I made a purchase on the 11th of November 2020 and had to chase you for nearly 3 weeks to have my items delivered. When you eventually do decide to deliver, you tell me there's one item that's unavailable. I requested a refund because that item was what I wanted most from your store. I'm still waiting for my refund even today. I want my money back! Your agents are not even following up on my query anymore. Your customer service number goes unanswered. I want my money back! There's a lot of hardwares I would've picked to purchase my items and I have done so. They didn't even take a week to deliver. Just give back my money. Your service is unbelievably poor!