PH
Phelokazi H

1 reviews | Active since Oct 2019

27 May 2025, 17:23

HORRIBLE Customer Service

This company have a horrible customer service. I ordered at 1st they never delivered one of the items and I did follow up on my own and they never called me I was the one calling only to find out they refunded instead of delivering.

Again now same year just 2 months apart, they delivered wrong items and i kept calling them for feedback, they never bothered to call me, I told them I don't want a refund I want the correct items to be delivered. They said they will refund where's I never wanted the refund. @Leroy Merlin you are not considerate of how in convincing you are to your clients, you don't care about the delays and you don't know why customers ordered from you instead you force them with refunds

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply28 May 2025, 11:32
Official

Hi Phelokazi , my sincere apologies with the past experience you have had with us I will give you 

a call so that i can get the details what happened and where we can fix the problem. 

PH
Phelokazi H's update28 May 2025, 13:48
Reviewer Update
I would like to come here and personally Thank Mr Manyathi Phakamisa for taking my complaint very seriously. He did a very good job, he kept his promise and already given me more than one update today.
I am finally happy that my order is getting processed in a professional manner.
@Leroy Merlin South Africa you are now improving on communication.

Thanks a million buti Phakamisa
Leroy Merlin South Africa
Leroy Merlin South Africa's reply28 May 2025, 14:04
Official
Hi Phelokazi

We appreciate your feedback and are glad that you have received excellent service. We hope to see you again soon 💚💚💚

Thank You