MM
Millicent M

1 reviews | Active since Sept 2017

10 Sept 2025, 15:08

Horrible condition furniture and rude manager!!!

Even giving them a 1 star is doing them justice because they need a -1. They have the most horrible online service in the history maybe it should have stuck to France.

I bought a patio furniture online, 5 days later it got cancelled and no communication was sent. I went to Little Falls to check for delivery and that's when I am told that Clement cancelled it. They say it is OOS, I asked how when I purchased there was stock. Little falls then asked Greenstone to send me the one they had, which was a display but they claimed the condition was good, though they couldn't show me as it was already wrapped. To my shock when i receive the set, my goodness horrible condition. I been calling and calling, I spoke to Anesh(duty manager), who was VERY rude to me and doesn't want to help find a solution even hung up on me said he would call. I am now stuck with scratched furniture that I paid R13000 for

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Sept 2025, 15:45
Official
Hi Millicent

We sincerely apologize for the poor service you experienced during your recent visit to our store. This is not the standard of service we strive to provide, and we regret that we fell short of your expectations. Please be assured that your feedback has been taken seriously and shared with our team so we can improve.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Will contact you shortly .

Thank You