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lucinda E
1 reviews | Active since Jul 2011
20 Dec 2019, 07:15
********** online sales service - avoid at all cost!
Ordered an item online on 11 December 2019. Phoned yesterday to follow up as order is ON HOLD. Spoke to Refilwe who asked me to hold while she investigates. On hold for 5 minutes after which she tells me she unable to get hold of the sales team and will phone me back. Still waiting. Had I known that they do not honour their delivery times, I would have driven to the store myself and saved myself the trouble. Needless to say item won't arrive in time. Extremely disappointed. Will never support them again.
Helpful (0)
Replies (9)0
Replies (9)
Leroy Merlin South Africa's replyOfficial
20 Dec 2019, 07:56Goo morning Lucinda, apologies for the inconvenience that may have been caused. Please let me investigate this matter right away. We will get back to you shortly. Kind Regards #TR
Leroy Merlin South Africa's reply20 Dec 2019, 07:56
Official
Goo morning Lucinda, apologies for the inconvenience that may have been caused. Please let me investigate this matter right away. We will get back to you shortly. Kind Regards #TR
Leroy Merlin South Africa's replyOfficial
20 Dec 2019, 10:37Good morning Lucinda, this is keep you posted that the team is working on your order and they are just checking with the delivery company on their schedule. One of the team members Sibongile will give you a call shortly to confirm. Kind Regards #TR
Leroy Merlin South Africa's reply20 Dec 2019, 10:37
Official
Good morning Lucinda, this is keep you posted that the team is working on your order and they are just checking with the delivery company on their schedule. One of the team members Sibongile will give you a call shortly to confirm. Kind Regards #TR
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lucinda E's updateReviewer Update
20 Dec 2019, 14:06Thank you so much to the kind people who dealt with my query. Spoke to Sibongile and arranged for delivery. You guys should definitely investigate your online sales department though as it seems they are seriously lacking.
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lucinda E's update20 Dec 2019, 14:06
Reviewer Update
Thank you so much to the kind people who dealt with my query. Spoke to Sibongile and arranged for delivery. You guys should definitely investigate your online sales department though as it seems they are seriously lacking.
Leroy Merlin South Africa's replyOfficial
20 Dec 2019, 14:47I am glad that we managed to resolve your order. Once again apologies for the delay, we are certainly working on our on-line process. We appreciate your feedback#TR
Leroy Merlin South Africa's reply20 Dec 2019, 14:47
Official
I am glad that we managed to resolve your order. Once again apologies for the delay, we are certainly working on our on-line process. We appreciate your feedback#TR
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lucinda E's updateReviewer Update
23 Dec 2019, 16:36Thought my issues were finally resolved but alas they are not. Was first contacted for delivery on Friday and asked to rather reschedule for Monday. Phoned on Saturday by courier promising delivery early Sunday morning as their vehicle broke down. Explained that delivery was scheduled for Monday. Received a phone call this morning to confirm delivery today between 12pm and 1pm. Phoned at 3pm to ask where delivery is as I am knocking off and no package has been delivered. Told they will contact the driver and get back to me. Still waiting for them to call me back. This whole experience with Leroy Merlin has been nothing but a nightmare!
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lucinda E's update23 Dec 2019, 16:36
Reviewer Update
Thought my issues were finally resolved but alas they are not. Was first contacted for delivery on Friday and asked to rather reschedule for Monday. Phoned on Saturday by courier promising delivery early Sunday morning as their vehicle broke down. Explained that delivery was scheduled for Monday. Received a phone call this morning to confirm delivery today between 12pm and 1pm. Phoned at 3pm to ask where delivery is as I am knocking off and no package has been delivered. Told they will contact the driver and get back to me. Still waiting for them to call me back. This whole experience with Leroy Merlin has been nothing but a nightmare!
Leroy Merlin South Africa's replyOfficial
23 Dec 2019, 17:13Hi Lucinda, thank you for being so patient. Please be sure to message Thega as soon as you have received the product.
#va
#va
Leroy Merlin South Africa's reply23 Dec 2019, 17:13
Official
Hi Lucinda, thank you for being so patient. Please be sure to message Thega as soon as you have received the product.
#va
#va
Leroy Merlin South Africa's replyOfficial
23 Dec 2019, 17:55Good afternoon Lucinda, once again apologies for the the unnecessary delay and the inconvenience. I have just been contacted by DSV manager that his guys are busy delivering your order right now. I hope this matter is finally resolved. Should you have any further concerns please feel free to contact me directly on ***
Kind Regards #TR
Kind Regards #TR
Leroy Merlin South Africa's reply23 Dec 2019, 17:55
Official
Good afternoon Lucinda, once again apologies for the the unnecessary delay and the inconvenience. I have just been contacted by DSV manager that his guys are busy delivering your order right now. I hope this matter is finally resolved. Should you have any further concerns please feel free to contact me directly on ***
Kind Regards #TR
Kind Regards #TR
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lucinda E's updateReviewer Update
23 Dec 2019, 17:58Thank you Thega for arranging that the item be delivered to my house instead. Truly appreciate it. Turned a horrible experience into a more positive one.
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lucinda E's update23 Dec 2019, 17:58
Reviewer Update
Thank you Thega for arranging that the item be delivered to my house instead. Truly appreciate it. Turned a horrible experience into a more positive one.
Leroy Merlin South Africa's replyOfficial
23 Dec 2019, 20:44Thanks for the update and finally getting your order. Hope you have joyous festivities.
Kind Regards #TR
Kind Regards #TR
Leroy Merlin South Africa's reply23 Dec 2019, 20:44
Official
Thanks for the update and finally getting your order. Hope you have joyous festivities.
Kind Regards #TR
Kind Regards #TR